Shipping & Policies

Delivery & Care

Every Azral rug is a work of art, handcrafted with intention. We're here to guide you through your journey.

Delivery Times

In Stock

Ships within 1-2 weeks from our New York warehouse

Made to Order

Handcrafted by our artisans in Morocco. Delivery in 16-20 weeks.

Shipping

  • • Free shipping on all US orders
  • • Tracking provided for all shipments

International Shipping: Coming soon. Contact us for inquiries.

Made with Intention

Each Azral rug is handwoven by master artisans, with natural variations that make every piece unique. These rugs are closer to works of art than mass-produced goods—and we approach them that way.

Our Approach

Because each rug is made individually—often to order—and because they are heavy, large, and costly to transport, all sales are final. Once shipped, rugs cannot be reintroduced into our collection.

Why This Matters

This approach protects our artisans, preserves the integrity of each piece, and supports sustainable, responsible production practices.

Before You Purchase

We encourage you to reach out before placing your order. Our team is here to help with:

  • • Size guidance for your space
  • • Design and color questions
  • • Custom or made-to-order discussions
  • • Private showings in New York
Get in Touch

2-Year Guarantee

Every rug is inspected before shipping. Covered by our 2-year guarantee for workmanship.

Order Tracking

Receive updates throughout the weaving and shipping process.