We stand behind every rug we craft. Our 2-Year Guarantee reflects the confidence we have in our artisans' workmanship and the quality of materials we source.
From the moment your rug arrives, you're protected for two full years. This guarantee covers workmanship and material integrity — the foundation of every Azral piece.
Issues arising from craftsmanship or materials that impact structural integrity.
Each Azral rug is handwoven by master artisans using centuries-old techniques. These characteristics are inherent to this craft — not defects:
Normal use, environmental factors, and accidents are not covered.
We've made the process simple and straightforward.
Reach out to support with your order number and a description of the issue.
Provide clear photos or videos showing the issue.
We'll assess your claim and provide a remedy: repair, replacement, or store credit.
