Frequently Asked Questions About Moroccan Rugs

Delivery time depends on availability. In Stock rugs ship from our New York warehouse and arrive within 1–2 weeks via insured ground freight. To Order rugs are individually handwoven by our artisan partners in the Mrirt region of Morocco and take 16–22 weeks from order confirmation to delivery: roughly 14–18 weeks of weaving, washing, and finishing, plus 2–4 weeks of insured international shipping and customs clearance. You'll receive progress updates and tracking once your rug ships.

Our 2-Year Guarantee covers manufacturing and material defects that affect structural integrity — abnormal unraveling, seam separation, weave failures, and backing or fringe defects present from the loom. If a covered defect appears within 24 months of delivery, we will repair the rug, replace it, or refund the purchase at our discretion. The guarantee does not cover normal wear, fading from prolonged direct sunlight, accidents such as food, wine, or ink spills, pet damage, improper cleaning, or the natural variations inherent to handmade rugs (slight asymmetry, subtle color shifts between dye lots, small knots, or surface shedding during the first months). See the full Guarantee page for the claims process.

All sales are final. Every Azral rug is handwoven individually — most are made to order specifically for you — and represents a unique, non-resaleable work of art. Because of this, we don't accept returns or exchanges once an order is confirmed. We strongly encourage you to contact us before purchasing with questions about size, color, pile height, or suitability for your room. We're happy to send additional photos, video, and sizing guidance to make sure the piece is right for your space before you commit.

Every rug is made from 100% Woolmark-certified wool — a blend of premium New Zealand wool for softness and resilience and Bouyblane wool sourced from the high Atlas region of Morocco for its long staple length and natural luster. Colors come from natural dyes derived from plants, minerals, and indigo, and the rugs are woven on traditional vertical looms using Amazigh (Berber) techniques passed down through generations of weaver families. No synthetic fibers, no chemical bleaches, no plastic backing.

Yes. We can weave rugs in virtually any size or proportion you need, including runners, oversized formats, and non-rectangular layouts. Custom orders typically add 2–4 weeks to the standard production timeline, and pricing scales with square footage and design complexity. Contact us with your desired dimensions, color palette, and any inspiration photos and we'll send a personalized quote within a few business days.

Vacuum weekly on low suction with the beater bar disabled (a suction-only or hard-floor setting), and never vacuum the fringe — brush or shake it out by hand instead. Rotate the rug 180° every 6 months so foot traffic and sunlight wear it evenly. Blot spills immediately with a clean white cloth working from the outside in — never rub — and use cool water only. Professional hand-washing every 12–18 months will keep the wool's natural lanolin intact. Keep the rug out of prolonged direct sunlight to prevent fading. See our Care page for the complete guide.

Yes. Our rugs use only natural, non-toxic dyes and 100% wool fibers with no synthetic backings, glues, or VOC-emitting finishes, so they're safe for babies who crawl and for pets that lie directly on them. Wool is naturally flame-resistant and hypoallergenic, and the dense hand-knotted weave stands up well to high-traffic areas. We strongly recommend pairing every rug with a natural rubber or felt rug pad to prevent slipping and to extend the life of the rug.

We currently offer free insured shipping anywhere in the United States, typically delivered within 1–2 weeks for In Stock pieces. International shipping is rolling out soon — if you're outside the US, contact us with your address and the rug you're interested in and we'll provide a custom shipping quote, including duties and customs handling, and arrange door-to-door delivery.

If you're in the New York City area, we can arrange a private in-person viewing so you can feel the wool, see the colors in your own lighting conditions, and compare sizes before you commit. For clients outside New York, we send detailed video walk-arounds, close-up macro photos of the weave, and physical wool color samples on request. Contact us to schedule a viewing or request samples.

Every Azral rug is handwoven by a single master artisan using centuries-old Amazigh techniques — no two are ever identical. Subtle variations in knot density, slight asymmetry in the borders, gentle color shifts between dye lots, and the occasional irregularity in pattern are inherent to handmade work, not defects. These small differences are the signature of the loom and the weaver, and they're what make your rug one-of-a-kind.